Category Archives: Uncategorized

Traditional ERP and the Cloud

Now that Microsoft is “All In” for the cloud, can a traditional ERP solution such as Microsoft Dynamics make the transition to a cloud solution? If getting to the cloud were only a technology problem, the folks at Microsoft could eventually … Continue reading

Posted in Uncategorized | Tagged | Leave a comment

Focus on Customer Requirements for Quality Software

[This post is the eighth of a series defining software quality]. Software vendors spend a huge portion of development budgets on software quality, yet industry news is filled with examples of software failing during implementation. Why can’t the vendors get … Continue reading

Posted in Uncategorized | Tagged | 1 Comment

Open Software for Quality

[This post is the seventh in a series defining software quality]. Software vendors often try to cash in on their customer footprints by operating as a one stop shop – providing everything the customer needs. The problem with this is … Continue reading

Posted in Uncategorized | Tagged | 1 Comment

Acquisition focus harms customer support

“Oracle has lately devoted itself to becoming the largest and most mission-critical IT systems vendor in the world,” using acquisitions to increase both market share and the share of IT budgets. No doubt the recent court victory over SAP ($1.3 … Continue reading

Posted in Software Support, Uncategorized | Leave a comment

Ease of Use and Quality

[This post is the sixth of a series defining software quality]. The most visible aspect of software quality is ease of use, it is also the most difficult to achieve. Imagine a software product of perfect quality, bug free and … Continue reading

Posted in Uncategorized | Tagged | 1 Comment

Self-Sufficiency, the Software Quality Safe Harbor

[This post is the fifth of a series defining software quality]. What does a safe harbor have to do with software quality, and how can self-sufficiency provide this safe harbor? Imagine your software vendor is acquired and that the acquirer … Continue reading

Posted in Uncategorized | Tagged | 1 Comment

Vendor Responsiveness and Quality

[This post is the fourth of a series defining software quality]. The default vendor response to any problem appears to be: what is your authorization code and error number? It is even worse for those vendors who hide from their … Continue reading

Posted in Uncategorized | Tagged | 1 Comment

Quality and Customer Needs

[This post is the third of a series defining software quality]. Aligning vendor development plans and customer needs is a major challenge for software quality. The software vendor targets market expansion via product development. Examples might include expanding the number … Continue reading

Posted in Uncategorized | Tagged | 1 Comment

Quality as Partnership

[This post is the second of a series defining software quality]. The quality of the partnership between software vendor and customer provides the foundation for providing quality software to the customer. While the software vendor can do many things to … Continue reading

Posted in Uncategorized | Tagged | 1 Comment

Quality Saves Money in the Strangest Places

An IBM Systems Magazine case study features “How The HammockSource saved a ton of paper and improved business processes”. Congratulations to Max Valdman for successfully tackling the paper reporting monster we all know and love! Note that e-mail delivery of … Continue reading

Posted in Uncategorized | Tagged , | Leave a comment