Category Archives: Uncategorized

Leader of the Stack

A very interesting post from Josh Greenbaum of ematters frames the ongoing ERP market in terms of the “stack”, the hardware, operating systems, databases, development kits an so on that are behind the curtain of any ERP software product. So, … Continue reading

Posted in Uncategorized | Tagged | Leave a comment

Traditional ERP and the Cloud

Now that Microsoft is “All In” for the cloud, can a traditional ERP solution such as Microsoft Dynamics make the transition to a cloud solution? If getting to the cloud were only a technology problem, the folks at Microsoft could eventually … Continue reading

Posted in Uncategorized | Tagged | Leave a comment

Focus on Customer Requirements for Quality Software

[This post is the eighth of a series defining software quality]. Software vendors spend a huge portion of development budgets on software quality, yet industry news is filled with examples of software failing during implementation. Why can’t the vendors get … Continue reading

Posted in Uncategorized | Tagged | 1 Comment

Open Software for Quality

[This post is the seventh in a series defining software quality]. Software vendors often try to cash in on their customer footprints by operating as a one stop shop – providing everything the customer needs. The problem with this is … Continue reading

Posted in Uncategorized | Tagged | 1 Comment

Acquisition focus harms customer support

“Oracle has lately devoted itself to becoming the largest and most mission-critical IT systems vendor in the world,” using acquisitions to increase both market share and the share of IT budgets. No doubt the recent court victory over SAP ($1.3 … Continue reading

Posted in Software Support, Uncategorized | Leave a comment

Ease of Use and Quality

[This post is the sixth of a series defining software quality]. The most visible aspect of software quality is ease of use, it is also the most difficult to achieve. Imagine a software product of perfect quality, bug free and … Continue reading

Posted in Uncategorized | Tagged | 1 Comment

Self-Sufficiency, the Software Quality Safe Harbor

[This post is the fifth of a series defining software quality]. What does a safe harbor have to do with software quality, and how can self-sufficiency provide this safe harbor? Imagine your software vendor is acquired and that the acquirer … Continue reading

Posted in Uncategorized | Tagged | 1 Comment

Vendor Responsiveness and Quality

[This post is the fourth of a series defining software quality]. The default vendor response to any problem appears to be: what is your authorization code and error number? It is even worse for those vendors who hide from their … Continue reading

Posted in Uncategorized | Tagged | 1 Comment

Quality and Customer Needs

[This post is the third of a series defining software quality]. Aligning vendor development plans and customer needs is a major challenge for software quality. The software vendor targets market expansion via product development. Examples might include expanding the number … Continue reading

Posted in Uncategorized | Tagged | 1 Comment

Quality as Partnership

[This post is the second of a series defining software quality]. The quality of the partnership between software vendor and customer provides the foundation for providing quality software to the customer. While the software vendor can do many things to … Continue reading

Posted in Uncategorized | Tagged | 1 Comment