Author Archives: Henry Nelson

Welcome to a New Partner

Thank you to Tom Kempster and ABC services for their fine introduction to our new partnership. “Our partnership with HarrisData will free our ERP customers from the chains of their existing ERP software, allowing ABC Services to deliver new high … Continue reading

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The End User Training Arms Race

What conclusion should we reach from SAP answering Oracle’s investment in training technology? That the big ERP players care about the successful use of their products? While that spin may work for technology and financial analysts, the role of end … Continue reading

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US Labor Costs Lower Than Elsewhere

More good news for US manufacturers as per unit of output labor costs decreased by 13% while increasing everywhere else. James Hagerty and Kate Linebaugh (Wall Street Journal, “In U.S., a Cheaper Labor Pool”, 1/6/12) report on manufacturing cost trends … Continue reading

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2012 Could be a Good Year

Boosted by productivity gains and higher costs in competitors, including China, U.S. manufacturing exports have grown at their fastest rate since the late 1980s. As we close out 2011 and start thinking about 2012, US manufacturing is getting positive reviews … Continue reading

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Thoughts on a Customer Service Rant

After having wasted hours on a typically crummy support line of a cloud vendor, I can be quiet no more, I need a moment to rant. A nicely written rant by David Taber got me thinking. Why is it that … Continue reading

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A Skeptic’s Take

Whatever your view of the cloud, a little perspective goes a long way. Cloud computing? “I think it’s a lot of hype,” he says during a recent interview in the company’s midtown Manhattan office. “Time sharing made a lot of … Continue reading

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Cutting Through Vendor Noise

In a tough economy, software vendors pull out all stops to get your business. As Trevor Perry explains this often results in so much noise that the vendors hurt themselves as much as they hurt your ears. His article is … Continue reading

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Operating for the Benefit of Wall Street is Bad for Customers

The lights have gone on for Josh Greenbaum at ematters as he confronts the reality of Oracle at their annual user conference. The problem with the Oracle of today is that the focus of a group of the some of … Continue reading

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Who is in Charge of Cloud Security?

Cloud service providers believe their customers are responsible for security, and license accordingly. That is the message cited by David Rosenbaum in his article on security risk and liability in the cloud. “Cloud,” says Bruce Lynne, managing partner of Financial … Continue reading

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Implications of Changes in Investment

Charles Stewart dives into the numbers behind the economy to focus on gross private domestic investment. The outlook and policy options he presents are bleak – almost anything the government does will lead to reduced employment. However he does offer … Continue reading

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