CRM solutions manage information about customers and prospects to improve sales, marketing, service, and warranty operations. HarrisData CRM solutions include full process automation capabilities, allowing you to escalate issues and notify interested parties automatically. CRM solutions can significantly improve your business by:
- Improving sales forecasting, pipleline management, and win/loss reporting
- Automate marketing campaign planning, management, and execution
- Implement and manage Service Level Agreements (SLAs) with customers
- Improve management of help desk and support operations, with automatic escalation and integrated knowledge base
- Simplify management of warranty/service entitilement and contracts, and improve sales of extended warranties
- Improve management of serialized and unserialized products, including returns processes and workflow
- Reduce staff time and effort by providing customer self-service
and much more!
HarrisData delivers a modular set of integrated functionality that spans sales, marketing, service, and warranty functions, developed by the RTI Software division. Learn more about what HarrisData CRM applications can do for you by visiting the product page for each of the modular, integrated applications, including:
RTI Software, developer of CustomerFirst, SalesFirst, and WebFirst™, is part of HarrisData. RTI Software customers are entitled to the same great of support services as traditional HarrisData customers. RTI Software products are part of the same technology and development strategy as traditional HarrisData products - including web and mobile device enablement.
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HarrisData offers a full suite of applications to complement ERP Solutions, including
Gain control over inventory and finances.
Reduce the burden of managing regulatory change, while retaining control over your data and your finances.